Kryos ChatService Bot
Customer answers for SMBs, protected by a security service contract.
Kryos builds and operates a controlled support bot for small and midsize businesses: trained on approved knowledge base sources, bounded from sensitive data, and backed by recurring review, monitoring, and escalation.
Approved knowledge only · human escalation · least-privilege integrations
What it solves
A professional first response without opening a new security gap.
Repeated questions
Answer hours, service areas, onboarding steps, support paths, and policy questions from approved content instead of inbox memory.
Risky intake
Forms and prompts are designed to reject passwords, access codes, badgeholder data, payment or medical details, and private procedures.
Unclear handoff
Questions outside the approved knowledge base are routed to named contacts with priority rules and no implied 24/7 human SLA unless contracted.
Security-first operating model
Built around boundaries, review, and evidence.
- Approved knowledge base sources only; no open-ended training on private systems
- PII minimization, retention/deletion expectations, and incident reporting path
- Human escalation for unsupported, urgent, account-specific, or security-sensitive requests
- Least-privilege integrations for ticketing, CRM, calendar, or notification workflows
- Recurring security service contract for review, updates, monitoring, and change control
Packages
Practical tiers for SMB customer support and security care.
Knowledge bot launch
Best for a focused FAQ, service intake, and business-hours handoff. Includes approved KB setup, prohibited-data rules, admin contacts, and go-live acceptance.
Starter KBMonthly reviewBot plus recurring security service
For businesses that need ongoing tuning, content updates, escalation testing, monitoring review, and integration change control.
Priority reviewQuarterly risk checkIntegrated support workflow
For higher-volume teams adding ticketing, CRM, calendar, or notification integrations under least-privilege access and documented support boundaries.
IntegrationsCustom SLAChatService FAQ
Common questions before launch.
What can the bot answer?
Only information from customer-approved knowledge base sources: public service details, approved policies, intake steps, support instructions, and other reviewed content.
What should customers never submit?
Passwords, access codes, badge or cardholder data, payment or medical details, private emergency/security procedures, and other sensitive information should never be submitted to the bot.
Does the service include 24/7 human response?
No. The bot may be available after hours, but 24/7 human SLA coverage is not included unless it is specifically contracted in the service agreement. For immediate danger, active crime, fire, medical emergencies, or life-safety events, users should contact 911 or the appropriate emergency authority directly.
How are integrations handled?
Integrations use least-privilege access, named admin ownership, and documented data flows. Kryos avoids unnecessary access and reviews changes before go-live.
Next step